San Diego State University

STUDENT E-MAIL OR WEBPORTAL MESSAGE REQUESTS

All campus departments and offices should complete this form to request an electronic message be sent to students. Enrollment Services does not release student e-mail addresses per university policy. Requests must be submitted at least two weeks prior to the requested send date. Please note that for event and survey e-mails, we are only able to send one initial e-mail and one reminder e-mail.

Steps to Request a Student Message
  1. Submit the request form below with all required information and the HTML message file, if applicable.
  2. Receive an auto-confirmation e-mail to the requestor's e-mail account stating that the request was submitted. This e-mail includes a copy of the submitted request.
  3. Receive a confirmation e-mail to the requestor's e-mail account from Enrollment Services staff. This e-mail includes the request tracking ID number, scheduled date to send the message, and any questions about the request.
  4. Respond promptly to any questions Enrollment Services staff might ask in the confirmation e-mail or subsequent e-mails/phone calls. Questions might include clarification on student population, selection criteria, or the message content.
  5. Receive a copy of the e-mail on the send date to the reply-to and requestor e-mail accounts. This e-mail will appear as the actual message that students would receive. For WebPortal messages, the requestor will receive a screen shot of the message as it appears in the WebPortal.

Unfortunately, we cannot provide analytics on messages; we can only provide the total number of messages sent to students. Please e-mail Enrollment Services Communications with questions regarding e-mail or WebPortal message requests.